Frequently Asked Questions
Answers to the questions we hear most — so you can decide if Sowa Answers is right for your business.
Canadian built, for Canadian businesses. Designed for service businesses. Used wherever the phone rings. Learn more: Sowa Answers. From our blog: What to look for, Pricing guide.
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What does Sowa Answers do?
We make sure missed calls don't turn into lost leads. We answer every call 24/7 and text missed callers within seconds so they don't move on to the next company. Every interaction uses your business name, tone, and booking link, and you're notified so you can take over when needed. Built for booked work — not just answered calls.
Why choose Sowa Answers?
Four things set Sowa Answers apart: (1) No manual agent setup — sign up, add your business details, and go live; your AI receptionist is personalized automatically. (2) Canadian built — for Canadian businesses; pay in CAD. (3) Lead capture and booking — we answer calls and follow up with your booking link so callers become booked jobs. (4) Transparent pricing — clear monthly rates in CAD, 7-day free trial, refund if we don't secure you 1 client or if not satisfied, cancel anytime.
How is Sowa Answers different from other AI answering services?
Many AI answering tools focus on answering calls and sending notifications. Sowa Answers is built around lead capture and conversion. We answer calls or text missed callers, follow up by SMS with a booking link, and notify you so you can take over at the right time. It's designed for service businesses that want fewer missed opportunities — not just call transcripts.
Do I need to change my phone number?
No. You keep your existing business number. We provide a dedicated follow-up number and show you how to forward missed or unanswered calls to it. Your customers still see and recognize your business.
How do I forward missed calls to my Sowa Answers number?
Once you're live, your dashboard shows your dedicated number. You forward unanswered calls from your phone system or carrier to that number — typically a quick carrier setting or short code. We provide simple instructions, and most setups take only a few minutes. We'll walk you through it if you get stuck.
How fast do I go live?
Setup takes about 5 minutes. Most businesses go live the same day — your number is provisioned right after payment. In rare cases activation can take up to 24 hours. Script personalization (if you add it) is applied within 24 hours of your request.
How fast can I get started?
Sign up, add your business details, and forward your number — you can be live the same day. No hardware, no long setup. We'll walk you through forwarding in minutes. Most businesses are taking calls within a few hours.
Can I customize how the receptionist sounds or handles calls?
Yes. Sowa Answers starts with a production-tested receptionist flow designed to work for most businesses out of the box. Starter ($79 CAD per month) uses this flow. Growth ($179 CAD per month) includes script personalization: we tailor the AI to your business, tone, and terminology. Requests are made from your dashboard and applied within 24 hours. Starter subscribers can upgrade to Growth anytime.
How do I cancel?
You can cancel anytime from your dashboard or by contacting us. There are no long-term contracts, and billing stops at the end of your current period.
Where is my data stored?
We're a Canadian company. Client data is stored securely using trusted Canadian infrastructure that meets modern privacy standards. We use it only to deliver your service and never sell your data.
Who is this for?
Service businesses and professionals — including trades, clinics, advisors, restaurants, and solo operators — who miss calls during peak hours and want a reliable way to capture every lead without hiring a full-time receptionist.
Do you offer AI chatbot?
Yes. Add AI Chat for $49 CAD/month to your Sowa Answers subscription. Embed it on your website — it answers questions 24/7, trained on your business details. One platform for phone and chat.
How does billing work?
Sowa Answers has two plans: Starter at $79 CAD per month (plug-and-go, unlimited) and Growth at $179 CAD per month (includes custom script personalization). Unlimited minutes on both; no per-minute or per-seat fees. 7-day free trial (no credit card required), refund if we don't secure you 1 client or if not satisfied, then monthly billing in CAD. Manage your subscription, payment methods, and invoices from your dashboard.
What is the first-month guarantee?
Refund in your first month if we don't secure you at least 1 client or if not satisfied. Cancel within your first paid month (after your 7-day free trial) and we automatically refund that month. No paperwork. The refund is processed when you cancel and typically appears within 5–10 business days. It's our way of showing we're confident in what we deliver.
How do I get support?
Use Contact support from your dashboard (Help page) or email info@sowaanswers.com. We respond within 1 hour.
Can I send invoices after a job?
Yes. Sowa Flow generates professional PDF invoices with one API call. Add-on $19 CAD/mo for Sowa Answers subscribers, or $29 CAD/mo standalone. 10 free invoices per month to start. Book jobs with Sowa Answers, send invoices with Sowa Flow — one seamless system.