Privacy Policy
Sowa and Sowa Answers. Last updated: February 2026.
What we collect
We collect account and profile information (email, name, business name, phone, address, booking link, business hours) and data needed to deliver the service: call and SMS activity, subscription and billing information. We use this to provision your number, send follow-up messages, notify you of calls, and manage your subscription.
How we use it
We use your data only to deliver Sowa Answers (missed-call capture, AI receptionist, SMS follow-up, dashboard), for support and billing, and to improve our service. We do not sell your data to third parties.
Data & privacy (Canada)
We are a Canadian company. Client data is stored using trusted Canadian infrastructure that meets modern privacy standards. We handle personal information in line with applicable law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada where it applies.
Retention & security
We retain your data for as long as your account is active and as needed for legal and operational purposes. We use industry-standard measures to protect your data and do not sell it to third parties.
Your rights
You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time as required by applicable law. You may also request deletion of your data subject to our retention obligations (e.g. legal, billing). Our use of your data is subject to our Terms of Service.
Contact
Questions about this policy or your data? Use our contact form or email us at info@sowaanswers.com.